- (+44) 2087777995
- reception@options-beauty.co.uk
Terms and Conditions
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Terms and Conditions – Options Beauty West Wickham
Terms and Conditions
Important Notice
Options Beauty clinic strives to provide accurate product and pricing information, pricing or typographical errors may occur during website upgrades, emails & maintenance. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Options Beauty clinic shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Options Beauty clinic may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Set out below are some of the terms on which Options Beauty clinic provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.
1. Booking Appointments:
All appointments must be booked in advance. You can book through our website, phone, or in person. A deposit may be required to confirm your appointment. The deposit amount will be applied to the cost of your service. Please arrive at least 10-15 minutes before your scheduled appointment time. . If you are running late, please inform us as soon as possible. We may need to reschedule your appointment depending on availability.
2. Cancellation Policy
A session will be redeemed or a charge will be applicable for clients who do not provide 48 hours’ notice. Depending on whether you are on a course of treatments or purchasing a single session:
- If you give at least 48 hours’ notice of cancellation no penalty will be incurred.
- If you cancel less than 48 hours before your appointment or do not show up for your booked appointment, then you will lose that session.
We require a minimum of 48hours’ notice to cancel or reschedule any appointment. Cancellations within this timeframe may incur a cancellation fee . If you do not show up for your appointment or cancel without prior notice, you may be charged the full service fee.
3. Payment
Payment for services must be made in full at the time of the appointment, unless otherwise arranged. In some treatments, client will be required to pay deposit to secure the treatment slot at options beauty clinic via secure payment link. If the client will not show up or don’t cancel /reschedule their treatment less than 48 hours the holding deposit will not be refundable and cannot be transferred for any other treatment.
We accept credit cards, cash, bank transfers, etc. We do not accept checks. Prices for services are listed on our website and may change without notice. Any changes in prices will be communicated in advance
4. Refund Policy
Options Beauty clinic does not offer refunds for treatment received. However, if you change your mind within 14 days of purchasing a course of treatment if no sessions have been redeemed, you are entitled to a full refund. If for any medical reason you are advised not to continue with your course of treatments, please obtain a medical report from your doctor. If you have used any sessions, then this will be deducted from your refund value as a pay-as-you-go cost. Due to clients’ safety, we are unable to offer refunds on retail products purchased. Options Beauty clinic cannot be held responsible for any unknown side effects that may occur as a result of having treatments. Non-attended appointments not cancelled within terms will count as a treatment used.
5. Health and Safety
Prior to some treatment, you will be required to fill out a consultation form to assess your suitability for certain services. You must disclose any medical conditions, allergies, or medications that may affect your treatment. We reserve the right to refuse service if we believe that your health or safety may be at risk. All equipment used in treatments is sanitized and sterilized in accordance with health and safety standards.
6. Services and Results
While we strive to provide the highest quality services, results may vary depending on individual skin types, body conditions, and adherence to aftercare instructions. Any treatment or service may involve inherent risks. We will explain these risks during your consultation, and you have the right to ask questions before proceeding.
7. Aftercare Instructions
For certain treatments, we may provide you with aftercare instructions. It is essential to follow these instructions to achieve optimal results. Failure to follow aftercare guidelines may result in adverse effects or reduced effectiveness of treatments.
8. Gift Vouchers
Gift vouchers are valid for a period of 12 month from the date of purchase and cannot be extended. Vouchers are non-refundable and cannot be exchanged for cash. If you have lost your gift voucher , Options Beauty will not accept any proof of payment , physical e voucher or gift voucher must be handed over to the member of staff while settling your treatment costs.
9. Privacy and Confidentiality
We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws. Any personal information provided will only be used for the purpose of providing our services and will not be shared with third parties without your consent, except as required by law.
10. Liability
We are not responsible for any injuries, allergic reactions, or side effects resulting from treatments, products, or services. We are not liable for any loss or damage to personal property during your visit to the clinic.
11. Amendments
We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on our website, and the revised Terms will apply to any services provided after the date of such changes.
Practitioners
While we will make every effort to meet your request, we cannot guarantee a specific practitioner or a practitioner of a specific gender. All practitioners are trained in all undertaken treatments and protocols to ensure your comfort and treatment efficacy at all times.
£15.00 Voucher Newsletter Sign Up
Not redeemable against retail products, discounted treatments and cannot be used in conjunction with any other offers. Voucher to be collected in store and used in 12 months. No cash value. Credit must be used in full as no change can be given or carried forwards.
Friend Referral Policy – £50.00 voucher for you
- Referrer must be an existing client of Options Beauty clinic
- Credit is valid for 12 months
- Credit is only valid once the new client purchases their first treatment. Minimum spend is £100.00
- There is no maximum number of friends you can refer
- Credit cannot be redeemed against retail products or injectables
- No cash alternative can be offered
- £50 credit must be used in full. No change can be given or carried forwards
- Refer a friend – staff will update your details in their online portal also your friend . treatments will be checked before issuing the credit/voucher £50.00
- Cannot be used in conjunction with any other offers
- Complaints Process & Timeline
- If you wish to voice your complaint, you can do so in person at the clinic, by phone, or via email mksbeauty1@gmail.com or reception@options-beauty.co.uk
- Your complaint will be acknowledged within 48 hours in person, by phone, or email depending on the way you have decided to bring it to our attention.
- After it has been acknowledged, it will be passed to the relevant member of the Management Team depending on the nature of the complaint (Clinic Manager or Company Trainer) which they will investigate and contact you within 2-5 working days to discuss further and provide a resolution.
- In the event you are not satisfied with the outcome, please escalate it by sending us an email to mksbeauty1@gmail.com which at the escalation stage will be passed to Senior Management. They will review your complaint and resolution provided, then will contact you within 2-5 working days with a final outcome. Should the investigation take longer than this the complaint will be updated every 7 working days.
